Microsoft has really stretched the term "upgrading" when it comes to upgrading Windows XP to Windows 7:
http://windows.microsoft.com/en-us/windows7/help/upgrading-from-windows-xp-to-windows-7
It would probably be much easier for end user to upgrade Windows XP to Windows Vista, and then Windows Vista to Windows 7 directly, rather than use Microsoft "upgrade" procedure...
Upgrading from Windows XP to Windows Vista:
http://windows.microsoft.com/en-US/windows-vista/Upgrading-from-Windows-XP-to-Windows-Vista
Upgrading from Windows Vista to Windows 7:
http://windows.microsoft.com/en-us/windows7/help/upgrading-from-windows-vista-to-windows-7
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